Parts of shopping cart software
Much like a cash register in a brick-and-mortar store, shopping cart software comprises the customer-facing side and the employee- or business-facing side.
The customer-facing component is often called the frontend or the storefront and consists of the online store that customers browse. The administration side is usually called the backend, the admin, the dashboard, or the control panel. Together, the frontend and the backend of the software work to allow customers to place orders and you to process those orders.
As mentioned, very basic shopping cart software provides a method to purchase products and make payments. Advanced shopping cart software can include additional features like:
- A virtual cart that allows customers to select multiple products at once before checkout
- A “View Cart” page for reviewing the selected items
- Individual pages for each product, complete with pictures and an easy-to-navigate layout for product information
- Categories and subcategories to organize products and make it easier for customers to find them
- Search functionality to help customers find products instantly
- Extra product page information, like product reviews and a customer Q&A
- Extra pages for displaying store policies and business information
- A built-in blog feature for posting news, updates, and other valuable content (essential if your current website doesn’t already include a blog)
An advanced shopping cart’s backend can include features such as:
- Order management and sales reporting
- Inventory control with stock quantity alerts
- Shipping integrations, e.g. real-time rate calculations and label printing
- A Customer Relationship Manager (CRM) for logging all interactions with customers
- Marketing tools, such as email newsletters
- A large selection of integrated payment gateways
- Sales tax calculation
- Social media integration for exporting/synchronizing products to a Facebook Shop
- Other marketplace integrations, e.g. Amazon and eBay
- Integrations to connect the shopping cart with your preferred business software, such as QuickBooks
As you can see from these examples, the more advanced shopping cart software goes far beyond the simple “checkout” functionality and becomes more like a centralized software-based hub for running your entire business. When a shopping cart contains these extra business features, it’s often called an eCommerce platform rather than simply a shopping cart, although many people use these terms interchangeably.
Types of shopping cart software
Some shopping cart software must be downloaded and then installed on your own web server. This often requires purchasing a license, which usually entitles you to software updates and support for a limited time (often one year).
Other downloadable shopping cart software is open-source, which means the software itself is free. However, this doesn’t negate the costs of web hosting — and free, open-source shopping cart software has another serious downside. Its open-source nature means the software can be edited by an entire community of developers, so users often struggle to get knowledgeable support. To truly make the best of an open-source eCommerce platform, your business would need a developer to keep it all running smoothly.
Hosted shopping cart software is the best solution for a small business, and for any business seeking to add a shopping cart to an existing website. Hosted shopping carts are a complete package that includes web hosting with the eCommerce software already installed. With a hosted solution, you don’t need to download and install anything — instead, you simply log into your control panel with your web browser. The shopping cart software provider handles software updates and other technical aspects of the platform. Instead of paying for web hosting and/or a software license, you pay a monthly or annual fee for one of the plans offered by the provider. This is referred to as the Software-as-a-Service (SaaS) model.